Returns Policy

Return Period

Our returns policy allows for returns within 30 days from the date of delivery. After this period has elapsed, we regrettably cannot offer refunds or exchanges.

Eligible Returns

We accept returns on products that:

• Were shipped by Gryvelora
• Are in their original condition
• Show manufacturing defects
• Were incorrectly shipped items
• Are accompanied by proof of purchase

The following items cannot be returned:

• Personalised or custom-made items
• Items marked as non-returnable at the time of purchase
• Personal care items and products with broken seals
• Perishable goods
• Hazardous materials
• Items damaged through customer misuse

Return Process

1. Contact our customer service team at ask@gryvelora.com or call +44 208 687 1103 to initiate your return
2. Provide your order number and reason for return
3. Receive return authorization and shipping instructions
4. Package the item securely with all original materials
5. Include the return authorization form in your package
6. Ship the item to our returns department at:
   Gryvelora Returns
   11 Milton Rd
   Mitcham CR4 2DT
   United Kingdom

Refund Process

Once we receive your return:

1. Our team will inspect the returned items
2. You will receive an email confirming receipt of your return
3. After inspection, we will notify you about the status of your refund
4. If approved, your refund will be processed to your original payment method
5. Credit card refunds typically appear within 5-7 business days
6. Bank transfers may take 3-5 business days to process

Please Note:

• Original shipping costs are non-refundable
• Return shipping costs are the customer's responsibility unless the return is due to our error
• Items returned without proper authorization may experience processing delays

Damaged or Incorrect Items

If you receive damaged or incorrect items:

1. Contact us within 48 hours of delivery
2. Provide photos of the damaged items or packaging
3. Do not dispose of the damaged items or packaging until instructed
4. We will arrange collection and replacement at no cost to you

Contact Information

For any questions about returns or refunds, please contact our customer service team:

• Email: ask@gryvelora.com
• Phone: +44 208 687 1103
• Address: 11 Milton Rd, Mitcham CR4 2DT, United Kingdom