Service Policy

1. Service Overview

At Gryvelora, we are committed to providing exceptional service for all your garden accessory needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@gryvelora.com
• Phone: +44 208 687 1103
• Address: 11 Milton Rd, Mitcham CR4 2DT, United Kingdom

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM GMT
• Saturday: 10:00 AM - 4:00 PM GMT
• Sunday: Closed

3. Repair & Restoration Services

3.1 Available Services

• Garden furniture restoration
• Tool maintenance and repair
• Decorative item restoration
• Metal work repairs
• Wood restoration
• Antique garden tool restoration

3.2 Service Timeframes

Standard repair services typically require:

• Assessment: 1-2 business days
• Minor repairs: 3-5 business days
• Major repairs: 7-14 business days
• Antique restoration: 14-28 business days

4. Warranty Services

4.1 Standard Warranty

All new products purchased from Gryvelora come with:

• 30-day satisfaction guarantee
• 12-month warranty against manufacturing defects
• Free replacement of defective parts (reported within 14 days of purchase)

4.2 Extended Warranty

Optional extended warranty services include:

• 24-month extended protection
• Priority repair service
• Annual maintenance check
• Discount on future repairs

5. Custom Services

5.1 Customisation Services

• Custom tool handle engraving
• Bespoke garden furniture
• Personalised garden accessories
• Custom finishes and treatments
• Specialised tool modifications

5.2 Professional Services

• Tool maintenance workshops
• Garden care consultations
• Product demonstrations
• Garden planning assistance

6. Service Pricing

6.1 Assessment Fees

• Basic assessment: Free
• Detailed assessment: £25
• Expert consultation: £45

6.2 Repair Costs

• Minor repairs: £20-40
• Major repairs: £50-120
• Custom work: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

• Professional assessment of all repairs
• Quality testing before return
• Photographic documentation of repairs
• Satisfaction guarantee on all services
• Follow-up quality checks

8. Service Requests

8.1 How to Request Service

1. Contact our support team via phone or email
2. Describe the service needed
3. Receive a preliminary assessment
4. Schedule service appointment if needed
5. Approve service quote

8.2 Required Information

• Product name and manufacturer
• Purchase date and location
• Detailed description of issues
• Photos of damaged items
• Preferred service timeline

9. Service Guarantees

We stand behind our services with:

• 90-day warranty on repairs
• Satisfaction guarantee
• Price match on comparable services
• Professional workmanship
• Genuine parts and materials

10. Updates to Service Policy

Gryvelora reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.